Hi, I'm supporting a customer who is running J4.3.4 with CAPTCHA v2 plugin and all was working up until a couple of months ago (they just reported it to me last week). I found this topic, but no resolution was given:
viewtopic.php?f=814&t=997557&p=3675346#p3675346
The hosting company had been engaged and their response was "We tested the site using local DNS {without WAF} and contact page is still not sending mails. It looks an issue with Captcha plugin or compatibility issue with other plugins installed under the site. We recommend you to check this with the help of your developer or application vendor. Also please advise them to suggest a suitable Captcha option for the site."
We also tried using hCaptcha plugin (https://data2site.com/) and the same happens, so there may certainly be a conflict with another plugin or extension.
There are 125 active/enabled Plugins however, so how do I check to see which one is/are causing the conflict?
NOTE: when no CAPTCHA is enabled, the contact form works perfectly, but the customer is being spammed without it.
Any help is greatly appreciated.
Thanks, Trisha
viewtopic.php?f=814&t=997557&p=3675346#p3675346
The hosting company had been engaged and their response was "We tested the site using local DNS {without WAF} and contact page is still not sending mails. It looks an issue with Captcha plugin or compatibility issue with other plugins installed under the site. We recommend you to check this with the help of your developer or application vendor. Also please advise them to suggest a suitable Captcha option for the site."
We also tried using hCaptcha plugin (https://data2site.com/) and the same happens, so there may certainly be a conflict with another plugin or extension.
There are 125 active/enabled Plugins however, so how do I check to see which one is/are causing the conflict?
NOTE: when no CAPTCHA is enabled, the contact form works perfectly, but the customer is being spammed without it.
Any help is greatly appreciated.
Thanks, Trisha
Statistics: Posted by trisha_d — Wed Jun 12, 2024 3:21 pm